QUALITY

OUR COMMITMENT

To meet or exceed customer requirements in a timely manner. To be the leader in contract electroplating and metal fabrication through continual improvement as a result of ongoing review, training, and communication.

Our Vice President of Quality Assurance works closely with each facility’s team of QC inspectors to ensure our customers’ parts are processed within specification. A fully equipped wet chemistry and metallurgical lab ensures process controls and full environmental compliance.

Northeast Metal Works and its divisions are Registered under ISO 9001:2015.

Certification Number: 13043

View/Download Certifications

2022 CLIENT SATISFACTION SURVEY RESULTS

FAVORABLE RATINGS	AS GOOD OR BETTER THAN COMPETITION
Quality 97%	92%
Turnaround Time 95%	86%
Logistics Services 97%	97%
Pricing 95%	94%
Status Update Response Time 97%	99%

"QUALITY IS BUILT INTO OUR PROCESSES"

Which begins with engineer evaluation. In-line process controls and final inspection occur to ensure that everyone is accountable in producing the highest quality product. We pride ourselves in proactive internal and external communication. We maintain full traceability of each order to facilitate quality delivery.

Our Quality Management Program encompasses our entire operating system – not just the control of product quality. We maintain consistent management involvement and continual improvement through internal auditing.